In these conditions 'we, us or our' means Sussex Cruise Club. 'You' and 'your' means each and every person named on the booking form. 'Principal/Supplier' means anybody other than us that is responsible for providing services to you, for example, an ATOL Operator, tour operator, cruise holiday company, insurance company, car hire company, flight or hotel wholesaler. "ATOL Operator" means a tour or cruise operator that is licensed by ATOL. "ATOL" is a protection scheme for flights and air holidays, managed by the Civil Aviation Authority (CAA).
Sussex Cruise Club is a trading name of the Woods Travel Group. We recommend you read the details below as you are bound by them.
1. Website
The information contained in this website is for general information purposes only. The information is provided by the Sussex Cruise Club and whilst we endeavour to keep the information up-to-date and correct, we make no representations or warranties of any kind, express or implied, about the completeness, accuracy, reliability, suitability or availability with respect to the website or the information, products, services, or related graphics contained on the website for any purpose. Any reliance you place on such information is therefore strictly at your own risk.
In no event will we be liable for any loss or damage including without limitation, indirect or consequential loss or damage, or any loss or damage whatsoever arising from loss of data or profits arising out of or in connection with the use of this website.
Through this website you are able to link to other websites which are not under the control of the Sussex Cruise Club. We have no control over the nature, content and availability of those sites. The inclusion of any links does not necessarily imply a recommendation or endorse the views expressed within them.
2. Booking
We act as an agent for principals/suppliers. This means that we obtain bookings for and on behalf of principals/suppliers. All bookings are subject to the relevant principals'/suppliers' terms and conditions. Details of the principals'/suppliers' terms and conditions are provided in their current published brochure or can be found on their website. A binding contract will be formed between you and the relevant supplier on the earlier of payment of the required deposit or once written confirmation of booking has been issued. It is your responsibility to read and understand the principals'/suppliers' terms and conditions and request further clarification when you make a booking if necessary.
It is your responsibility to check that details stated on booking forms, confirmations or (if earlier) invoices received are correct and inform us of any inaccuracies as soon as possible any changes to these details. We shall not be liable for any incorrect bookings where we have not been notified of any errors within the requisite time period. All names provided must be the same as in the relevant passports. Please note that we are only the agent for the principal/supplier.
3. Price and Payment
Our discounts apply to the basic cruise package price unless otherwise specified. This excludes all extras such as flight supplements, port taxes, excursions, travel insurance, car hire, hotel stays and parking surcharges and amendment or cancellation charges. Our discounts may not be used in conjunction with any other supplier promotion or discount offer unless otherwise specified. Some cruise lines may withhold certain promotions or free gifts associated with a cruise due to the high level of discount that we offer. Please ask staff at time of booking.
We reserve the right to charge in addition to your holiday price, a fee equivalent to 2% of your holiday payment when paid by credit card.
To enable us to forward the appropriate funds onto the supplier to ensure that it reaches them before or by their due date ("The principal/supplier Due Date") we must have received full payment from you by the due date stated on our invoice ("Sussex Cruise Club/Woods Holidays Ltd confirmation"). This date is calculated so as to fall at least seven days prior to the principal/supplier Due Date.If you fail to make payment by the our due date, this may result in the cancellation of your booking by the principal/supplier.
4. Cruise Line Discount Vouchers
Any discount letter or voucher received by you from a principal/supplier as a result of a complaint by you can be used when booking to reduce the principals'/suppliers' full price only. When discount letters or vouchers are used to make bookings through us they do not further reduce our discounted price, unless advised by us, instead we will apply our discount to the reduced principals'/suppliers' price.
5. If You Change or Cancel Your Booking
Amendment to or cancellation of your booking may result in additional charges in accordance with the principals'/suppliers' booking conditions. We do not charge for cancellations but if you make several requests to amend the same booking you will be asked to pay an administration charge and any further cost we incur in making such further amendments or cancellation.
Any amendment or cancellation of any booking must be confirmed in writing to us. You should contact us as soon as possible. Our administration costs could increase the closer to the departure that changes are made.
6. Insurance
You are strongly advised to purchase comprehensive travel insurance to cover all aspects of your holiday. We can offer you travel insurance at the time of booking through a limited number of insurers. No additional fees will be charged for the sale of travel insurance. All of our cruise consultants have completed and passed the ABTA Travel Insurance Training Programme. Woods Holidays Limited t/a Sussex Cruise Club are an appointed representative of ITC Compliance Limited which is authorised and regulated by the Financial Conduct Authority (their registration number is 313486) and which is permitted to advise on and arrange general insurance contracts.
7. Liability
We will only be liable to you for our own negligence or breach of our obligations. We are not liable for the acts and omissions of principals/suppliers and we shall not be liable for any loss of profit, business related or indirect losses suffered by you. Any disputes shall be subject to English law and the jurisdiction of English courts.
8. Liability - Visa Requirements
Any information given by us or our staff to you as to the visa requirements for British and non-British Citizens is given for general guidance only and forms no part of the contract between us and is followed or acted upon entirely at your own risk. You should always confirm any information with the relevant Embassy or Consulate. We shall not be liable for any such advice or recommendation.
9. Passports
It is your responsibility to ensure that you have a valid and up to date passport for your holiday as we cannot be held responsible for any problems arising from incorrect documentation. Many countries require passports to be valid for at least six months after your return date. Please make sure you check the validity for each destination you are travelling to, we will not be held responsible for any mistakes made with insufficient documentation.
10. Your Duties
You must inform us prior to booking of any medical problem or disability that could affect your ability to complete your travel arrangements.
11. Privacy
We are committed to protecting your information and for keeping your account details private. When you make a booking you consent to your information being passed on to principals/suppliers and to other credit checking companies or as required by law. In addition where you have consented to us doing so, we will add your details to our customer database, for our own marketing purposes. You may therefore receive statements and information relating to our services and any offers that we believe will be of interest to you. You can choose to no longer receive these by contacting us.
12. Complaints
As the contract for your travel arrangements is between you and the principals/suppliers, any queries or concerns that you may have relating to the travel arrangements should be addressed to them. If you encounter a problem whilst on holiday, this must be reported to the principal/supplier or their local agent immediately. If you fail to do this there will be less opportunity to investigate and rectify your complaint. If you wish to complain when you return home, you should write to the principal/supplier as soon as you return or at least within 28 days. You will find the name and address plus contact details in your travel documents. We will of course provide assistance with this if you wish. If the matter cannot be resolved and it involves us or another ABTA member then it can be referred to the arbitration scheme arranged by ABTA, see www.abta.com
13. Regulation
We are members of ABTA (D0685 & V8552). This means that any money you pay to us for bookings is protected under the bonding arrangements that we have with this organisation or otherwise held in trust if we become insolvent. ABTA also provide an arbitration service for you or us if you have booked a package through us.
Terms and conditions apply to all bookings created from 01/11/10 until further notice.